Your Privacy Fully Protected
by raa8

1 Information We Collect

In operating the raa8 platform, we collect various types of personal information from our members to ensure that the services provided are secure, efficient and compliant with international licensing requirements. The information collected includes:

• Registration information: full name, date of birth, mobile phone number, email address and state of residence.
• Identity verification documents: a copy of the national identity card (MyKad) or passport for compliance with Know Your Customer (KYC) procedures.
• Financial transaction information: deposit details, withdrawals and payment methods used, including Touch 'n Go eWallet, DuitNow, FPX Online Banking, Boost, ShopeePay and crypto assets.
• In-platform activity data: betting records, games played, session duration and bonus usage history.
• Technical information: IP address, web browser type, device operating system and cookie data.
• Communications conducted with the raa8 customer support team via live chat or email.

2 Purpose of Information Use

The personal information we collect is used exclusively for legitimate purposes related to the operation of the raa8 platform, including but not limited to:

• Verifying member identity and processing new account registrations.
• Processing deposits and withdrawals securely through supported payment methods.
• Complying with legal requirements and international licensing regulations applicable to raa8, including anti-money laundering (AML) and counter-terrorism financing (CFT) procedures.
• Detecting and preventing fraud, account misuse and suspicious activity.
• Delivering promotional information, bonus offers and service updates to members who have consented to receive them.
• Improving the user experience through aggregated and anonymised analysis of platform behaviour.
• Providing 24/7 customer support in Malay and English.

3 Sharing Information with Third Parties

raa8 understands the importance of our members' trust. We do not sell or transfer your personal information to third parties for marketing purposes. However, limited sharing may occur in the following situations:

• Payment service providers and transaction processors that enable deposit and withdrawal operations to run smoothly.
• Identity verification and KYC service providers entrusted with maintaining the security of the platform ecosystem.
• Regulatory authorities or law enforcement agencies where we are required to do so by court order or applicable legislation.
• Technology partners who manage the technical infrastructure of the raa8 platform, subject to strict confidentiality agreements.

In all of the above sharing cases, raa8 ensures that the receiving party is subject to equivalent confidentiality and data protection obligations.

4 Data Security and Protection Measures

The security of your personal information is a top priority for raa8. We implement multiple layers of technical and organisational protection, which include:

• 256-bit Secure Socket Layer (SSL) encryption for all data transmission between servers and user devices.
• Intrusion detection systems that monitor suspicious activity in real time.
• Password storage using one-way, irreversible hashing algorithms.
• Strict internal access controls, ensuring that only authorised personnel can access sensitive member data.
• Regular security audits by independent experts to identify and address system vulnerabilities.
• Clear incident response procedures in the event of an unexpected data breach.

5 Use of Cookies and Tracking Technologies

The raa8 platform uses cookies and similar tracking technologies to enhance website functionality and the user experience. The cookies we use fall into several categories:

• Essential Cookies: Required for core platform functionality, including login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Help us understand how members interact with the platform for the purpose of continuous improvement.
• Functional Cookies: Store user preferences such as language, display settings and login information so you do not need to re-enter them.

You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the raa8 platform.

6 Your Rights as a raa8 User

As a raa8 member, you have certain rights regarding your personal information. These rights include:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: If any information is inaccurate or outdated, you may request a correction through our support channels.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal data, subject to legal obligations that require us to retain certain records.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive the data you have provided in a machine-readable format.

To submit any request relating to your privacy rights, please contact the raa8 support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

7 Cross-Border Data Transfers

As raa8 operates under international licensing, your personal data may be stored or processed on servers located outside Malaysia. In all such cases, raa8 ensures that:

• Data transfers only occur to countries or entities that offer a comparable level of data protection.
• Adequate data processing agreements have been signed with all parties involved.
• Internationally recognised protection mechanisms are applied to safeguard user rights at all times.

8 Updates and Amendments to the Privacy Policy

raa8 reserves the right to update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or developments in the data protection industry. Any material changes will be communicated to members through:

• A notice displayed prominently on the raa8 website before the changes take effect.
• An email notification to the address registered with your account, where the changes require fresh consent.

The date of the last update will be displayed at the top of this document. Continued use of the raa8 platform after the effective date of any change means you accept and agree to the updated terms.

9 Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how raa8 handles your personal information, our support team is ready to assist:

• Live Chat: Available 24/7 directly through the raa8 platform in Malay and English.
• Email: Send your enquiry to [email protected] — we will reply within a reasonable time.

We aim to resolve every privacy complaint in a fair and transparent manner. Your satisfaction and trust in the raa8 platform is a responsibility we take seriously.